Privacy Policy

TOP TRAIL – PRIVACY POLICY

 

WE COLLECT PERSONAL INFORMATION FROM YOU, INCLUDING INFORMATION ABOUT YOUR:

  • Name
    • Contact information
    • Location
    • Interactions with us
    • Billing or purchase information


WE COLLECT YOUR PERSONAL INFORMATION IN ORDER TO:

  • to verify your identity
    • to provide services and products to you
    • to market our services and products to you, including contacting you electronically (e.g.
    by text or email for this purpose)
    • to improve the services and products that we provide to you
    • to bill you and to collect money that you owe us, including authorising and processing
    credit card transactions
    • to respond to communications from you, including a complaint
    • to conduct research and statistical analysis (on an anonymised basis)
    • to protect and/or enforce our legal rights and interests, including defending any claim
    • for any other purpose authorised by you

BESIDES OUR STAFF, WE SHARE THIS INFORMATION WITH

  • any business that supports our services and products, including any person that hosts or
    maintains any underlying IT system or data centre that we use to provide the website or
    other services and products [A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.]


ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@toptrail.co.nz, or 0274 535176


INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with
personal information over the internet, the provision of that information is at your own risk.
[If you post your personal information on the website’s [message board/ chat room], you
acknowledge and agree that the information you post is publicly available.]
If you follow a link on our website to another site, the owner of that site will have its own privacy
policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

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What Our Customers Say

Another excellent day thanks to Top Trail! The day we had originally booked was going to be very wet so we phoned to see if we could change the date. Shelley made it real easy, no trouble at all. On the day we arrived in Kaikohe it was belting down but by the time Tipene had sorted our bikes and all the problems in the world with a great sense of humor it was dry and we were on our way for yet another great cycle experience through the backblocks of rural northland. Many thanks to the Top Trail team.
RobApril 2024
Our dealings with Top Trail was exceptional, especially as we had a group of 14 cyclists and had to book at short notice. Tipene was the right person on the right job - helpful, polite and entertaining. Thanks so much
Graeme Appleby Southland Tramping Club
Graeme Appleby Southland Tramping ClubMarch 2023
Thanks for organising a great trip for us. Booking was easy, team at trailhead were helpful and very funny! Fantastic riding and scenery! En route cafe in Okaihau and Snows Farm had delicious coffee, food and smoothies. Pickup was seamless. Cheers
Patrick McNamara
Patrick McNamaraMarch 2023
5 Stars! All the staff were really awesome and accommodating - from making the booking, getting set up and the shuttle home. They all made sure you had a great ride. Tipene especially made sure our bikes were well set for a comfortable, fun ride. The trail from kaikohe to Horeke was awesome - a tunnel, forest trails and you finish with a beautiful boardwalk. I would highly recommend doing the Twin Coast trail and using Top Trail for your ride.
CatherineMay 24
5 stars! A fantastic local business. Great trips offered. Bikes and e-bikes well maintained and staff knowledgeable. We recommend cycling to the west coast 45 km , generally downhill on an excellent track with pick up at the mission house where the Waitangi Treaty was signed.2 great food stops on the way! We highly recommended these guys!
David LongNov 2022
To Team "Top Trail" - Top marks to the Top Trail team - many thanks to Shelley, Tipene, Earl & his wife for all your work to make the trip so easy for us. Your flexibility in allowing us to change our days numerous times was much appreciated & we reckon we finally got the best days with, believe it or not, no rain. Along the way we learnt so much from listening to the locals. Wishing you all a well-earned holiday break!
Peter & Cathy DEC 2022
We were a group of 4 who hired ebikes from Top Trail Cycle Hire to independently bike the Twin Coast trail over 2 days. We stayed one night in Kaikohe and biked towards Kawakawa the first day and The Mission on the second. Tipene and Top Trails provided us with great bikes, a very efficient shuttle service and an informative and enjoyable commentary before we set out each day. Booking was easy. We have no trouble in highly recommending Top Trail Cycle Hire.
Chris WitherNov 2022
We were really impressed with the service and staff were efficient and personable. Would definitely recommend.
KayFeb 2023
Huge thank you to your whole team. We were all fitted out with great bikes that had been well serviced and tailored to fit each of us all to a tee. Instructions were great, shuttle service on time and best of all we could tell that you all wanted us to have the best time ever...which we did.
Linda, Josh and Mia Oct 23
Thanks to all of the Top Trail team for making our weekend so enjoyable. Right from the first enquiry email to the final shuttle pick up after our two days spent up north everything has gone like clockwork. Every aspect of our weekend ride couldn’t be faulted - top marks to Shelley for an amazing job coordinating and replying to our planning emails as well as the shuttle drivers efforts on both days - all the best from the group of seven
Warren SteelOCT 23
We really enjoyed our recent 2 day bike with your team. In our 70's and our first use of E bikes. They were great, well provided by Tipene and shuttles waiting for us as arranged. The journey was varied taking us into the lesser populated west coast plus the vintage train on the east coast. Highly recommended.
Ross & JanetNOV 23
We rode over two days, and on the first day from Kaikohe to Mangungu Mission. Tipene helped us with our bikes (plus a treasure trove of cultural and historical info we Aussies didn't know, thanks Tipene!) and gave us directions to get started. Our ebikes operated flawlessly and the ride was through picturesque, varied and interesting scenery. We stopped in Okaihau at Kiwi Kai for lunch (their pies are highly recommended!) The track was very well maintained and signposted. On the second day we rode Kaikohe to Kawakawa. This was enjoyable and fascinating, though less scenic than the previous day. We joined the vintage railway at Kawakawa which was a treat in itself. The shuttle service back to the depot on both days was on time & informative. Overall it was a memorable two days of riding which we hope to repeat one day.
JayDubOCT 24
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Explore the Twin Coast Cycle trail that runs from Opua in the Bay of Islands to Horeke in the Hokianga. Quality bike hire, newly upgraded fleet,  shuttle transport with hire bikes or BYO bikes. Shuttles to and from either end of the trail and in between if needed! Selfguided riding, families, a group of friends or a single traveller we can support all your needs.

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